Refund policy

Terms & conditions
Any changes to your order shall be communicated via email to us @ contact@flowersmansion.com By making a purchase with FlowersMansion you are agreeable to the following Terms & Conditions:

1. Refund Policy:

Full Refund: for cancellations made 3 days in advance (with reference to delivery date) however, a 10% or $20 admin fee (whichever is higher) must still be paid to cover the refunding costs.
50% Refunds: for cancellations made 2 days in advance (with reference to delivery date)
Any other refund requests made will be accepted or declined at FlowersMansion own discretion. FlowersMansion reserves full rights to decline a refund request.

2. FlowersMansion will not be liable for flowers and arrangements once it has been delivered and acknowledged by the recipient or on behalf of the recipient to the designated delivery address.

3. In order to prevent delays in our operations, our couriers will wait a maximum of 10 minutes in the event that the recipient cannot be contacted via mobile. After which, the driver will leave the flowers at the door, and a picture will then be taken and sent to the buyer.

4. FlowersMansion reserves full rights to accept or decline any purchase(s) made with a full refund if in the event of rejecting the purchase after payment is done.

5. FlowersMansion is in no way obliged to send photos of the finished product to customers, especially during peak periods as we conduct quality checks to ensure bouquets are in good condition before delivery. However, we will try our best to do so if requested. Feedback on the end product is most welcomed.

6. FlowersMansion takes pride in the products and bouquets made by us and ensures the best quality and service that we can provide at that specific juncture upon purchase.

7. FlowersMansion WILL NOT take Refunds for Preorders during events. The deliverables will be sent to you on the date specified and ordered. As we will be making the bouquets immediately and brought to you as soon as possible, we will not accept refunds or modifications